After installing 9.6 SP2 or Base 0321 Component Patch Right-Click options in the Web Console don't show up or appear off screen

Version 5

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Description: Upon opening and right-clicking a device in the Web Console after installing the March Base component patch (0321) or 9.6 SP2 right-click options either don't show up or they appear off screen (see screen shot for example)

     

    Right-Click.png

     

    Resolution: Edit the C:\inetpub\wwwroot\LANDesk\LDMS\frameset.aspx file and add the following line below the opening head tag as shown below:

    <meta http-equiv="X-UA-Compatible" content="IE=9" />

     

    right-click2.png

     

    Then restart IIS

     

    ***NOTE*** Make sure to set the correct version of IE so for IE 11 it will be necessary to change the line to: <meta http-equiv="X-UA-Compatible" contect="IE=11" />