How to Set a Category Drop Down List to Have a Mandatory Depth

Version 3

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.x


      Want to know how to set a Category drop down list to have mandatory depth?



    • Go to Window Manager and to the window with the category attribute on it you want set, then highlight the 'Category' field on the window.
    • Next go to the Properties toolbar at the bottom, there you will find an option called: "Mandatory Category Depth".
    • Set the number of levels you want to be mandatory.
    • Save the window