Unable to set "Perform Versioning" on a CI Object.

Version 4

    Verified Product Versions

    LANDESK Service Desk 7.6LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.x

    Environment:


    All Service Desk Versions

     

    Issue:

     

    When attempting to enable an object to Perform Versioning we are presented with the following error Message.

     

    Error:

     

    The name of class type _xxxVersion is too long. The name of user-defined class types that are mapped to tables are limited to 25 characters. Other names are limited to 64 characters.

     

    error.JPG

     

     

     

    Solution:

     

    This issue was raised a Problem: 6155: CIs with a Title length of 19 or longer cannot be versioned

     

    A Patch update has been created to overcome this issue for Service Desk 7.8.1 and will be in the release of Service Desk 7.8.2.

     

    If you are using Service Desk 7.8.1, please see below link to obtain the Patch

     

    Service Desk 7.8.1 Cumulative Hotfixes

     

    To download the Latest Version of Service Desk, please see below link

     

    Downloads for Ivanti Service Desk, Asset Manager and Xtraction