How to change gateway mode to direct mode

Version 6

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Background:

    Once some desktop computers which have installed agent can't access the core server in intranet, it will switch to gateway mode automatically, If administrator can't remote control the client machine if the client machine is gateway mode, It administrator need to change the gateway mode to direct mode, then It administrator can remote control this client machine in intranet.

     

    Configuration steps:

    1. Create a new folder called SwitchToGatewayMode in an existing web or UNC share.
    2. Create a file named “SwitchToGatewayMode.reg” and add the following to this file: Windows Registry Editor Version 5.00

      [HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\WUSER32] "Gateway"=dword:00000000
    3. Save this file to the SwitchToGatewayMode folder.
    4. Create a file named “SwitchToGatewayMode.bat” and add the following to this file:

      Echo On Regedit /S SwitchToGatewayMode.reg Net Stop "LANDesk Remote Control Service" ping 1.1.1.1 -n 1 -w 30000 > NUL Net Start "LANDesk Remote Control Service"
    5. Save this file to the SwitchToGatewayMode folder.
    6. Create a Distribution package and deploy this batch file and include the Registry key in the additional files section.