You are trying to assign drivers in HII but the device make or model isn't available in the dropdown menus:
This is usually caused by not having an inventory record for that device model in the database. The Make and Model list in HII are populated by the information that is gathered from the inventory scanner. If your device or an identical device has not ever scanned into the database, it will not show up in HII. In addition, HardwareInfoUtility.exe (In the agents LDClient folder) runs automatically about 10-15 minutes after the agent is first installed on a machine. That EXE sends up the hardware device ID's that are used for matching compatible drivers to the machine. Both of these processes need to happen for HII to work for a new computer model.
Install an Ivanti agent on the device, run an inventory scan, and verify that record was updated in the database correctly.
You can verify the detected make, model, OS and architecture of a device by running HII in Preview mode on the device:
Here is an example excerpt from a HIIPreview.log file:
***************** Starting HIIClient Preview *****************
Running in WinPE
Device manufacturer discovered as: Hewlett-Packard
Device model discovered as: HP ProDesk 600 G1 SFF
Running preview for OS 6.1 Workstation X86: Windows 7 32-bit
Hardware device discovered. Device number 1:
Device name: USB Root Hub (xHCI)
Primary device ID: USB\ROOT_HUB30&VID8086&PID8C31&REV0004
Additional device ID: USB\ROOT_HUB30&VID8086&PID8C31
Additional device ID: USB\ROOT_HUB30