Setting up Diagnostic Logging
You set up diagnostic logging in Configuration Center on the relevant Application that you are looking to diagnose on.
Log in to the relevant Configuration Center
Find your Configured Applications
For each of the Applications you will find a "Diagnostics" link.
Click on the link for the Application you wish to run the diagnostic on.
For example, if you are logging on to http://<ServerName>/ServiceDesk.WebAccess when you are getting the issue, you would run the diagnostic on the "ServiceDesk.WebAccess" Application.
Select the relevant loggings that you would like to enable.
None - Logging disabled
Errors - Show only errors
Warnings - Show only warnings
Information - Show only informational entries
All - Show everything
It is recommended to always set the logging level to ALL on the relevant logging, no matter what you are investigating.
Default logging level - Shows the default logging level On framework / WebAccess Applications, this is not needed. On BrdigeIT it's needed. Switching this on for Framework / WebAccess will NOT automatically switch all logging on.
Logging level - Authentication - Shows all Authentication passing through Service Desk
Logging level - Background processing -
Logging level - Business functions - Shows all Actions taking place
Logging level - Business logic
Logging level - Cache refreshes - Show all cache refreshes throughout your Application
Logging level - Calculation - Shows all your calculations running and their results.
Logging level - Database access - Show all the access to the database. All select, insert and update scripts run towards the database.
Logging level - Form selection - Shows the login when selecting which window to show from launching a record, an action or a collection.
Logging level - Free text search - Show the knowledge search path
Logging level - HTTP requests - Shows all HTTP requests taking place
Logging level - Lifecycle processing - Shows which lifecycle is being used
Logging level - Metadata cache - Shows all the Metadata cache throughout the Application
Logging level - Metadata lookups -
Logging level - Objects in context -
Logging level - Query processing -
Logging level - Soap messages - Show s all Soap Message throughout the Application.
Logging level - Transaction processing - Shows all transaction steps taken throughout a lifecycle
Logging level - Web Service - Show the logs for Web Services
Logging level - Usage Statistics - Shows the logs for Usage Statistics
Where are the log files stored?
Your log files will be stored within the relevant Applications Framework folder.
The default location for this is: C:\ProgramData\LANDesk\ServiceDesk.
Launch the relevant Application's folder.
Within this you will find a folder called: "Logfiles" where all the log files created will be stored.
Log files for BridgeIT Applications.
BridgeIT works slightly different when it comes to diagnostics. Instead of seeing all the different diagnostic options, you will only get the Default logging setting.
Your BridgeIT Application will connect through a Service Desk Framework. To see which one, click on Edit on the BridgeIT Application and in the "LDSD Web Api Url" field, you will see which one.
Once you have enabled diagnostic on your BridgeIT framework you will need to enable the separate loggings within your Service Desk Framework Application - Diagnostic Logging.
Any log files created for BridgeIT will be stored in the relevant ServiceDesk.Framework Logfiles folder.