Where are all the log files stored?

Version 6

    Verified Product Versions

    Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.xService Desk 2017.x




    Service Desk has a lot of processes running, services, bulk actions, imports aso. All of these have the ability to log their activity which are then stored in a log file.

    You will get different log files from different activities.


    This article will take you through the different log files and where they are stored.



    Metadata / Database Upgrade

    You upgrade your database from within your Configuration Center after you have installed the new version of Service Desk.

    The log files for this will be kept in the main Service Desk Framework folder on your server.


    Default location for this is: C:\ProgramData\LANDesk\ServiceDesk\ServiceDesk.Framework


    File names:

    MetadataManagerLog.xml - Will show the full log files.

    MetadataManagerResult.xml - Will show the result only




    Test to Live

    You can view the log file created during the synchronisation by clicking the View Log button or browse to C:\Users\<logged-in-user>\AppData\Local\LANDesk\TestToLive and look for the latest file.

    For more information about Test to Live, please see this Article: "Syncronisation failed.  You must restore your Live database..." error during Test To Live



    Scheduled Bulk Actions

    You set up Scheduled Bulk actions within Schedule Manager in Console. When a Scheduled Bulk action is run you will see all the results from this from the front end in Console by expanding the relevant bulk action.



    You can double click on any result to see how many was progressed and if there were any errors, it will show the error per record it errored on.





    Data Import

    When creating a data import in Console you can on the Mapping page set the location of your log file. This is then where the log file will be kept.

    data import.png


    For more information about troubleshooting your Data Import, please see this article: Data Import - Troubleshooting Guide



    Inbound / Outbound Mail

    If you're having an issue with Inbound or Outbound Mail, the first step should always be to turn on your tracing. The tracing is switched on in Configuration Center and the additional logging will show in your Event Manager. For more information on this, please see this article: Troubleshooting Inbound or Outbound emails using Log Severity



    Diagnostic Logging

    Diagnostic Logging will allow you to see requests in between the application and the database. For example, which window is selected and when, selection statements, filter and calculation results. For more information on how to set this up and where the log files are stored, see this article: Diagnostic logging using Configuration Center