Configuring Landesk Service Desk with Crystal reports

Version 8

    Verified Product Versions

    Service Desk 7.6Service Desk 2016.xAsset Manager 2016.xService Desk 2017.x


    How do I configure Crystal reports to work with Service Desk?


    If you are using a SQL server database please see this document:



    If you are using an Oracle database please see this document:



    There is also a different more complex method that can be used in Oracle using ODBC which avoids any prompt for connection details when a report is run.  This is described in the attached document.