Configuring Landesk Service Desk with Crystal reports

Version 8

    Verified Product Versions

    LANDESK Service Desk 7.6LANDESK Service Desk 2016.xLANDESK Asset Central 2016.xLANDESK Service Desk 2017.x

    Question


    How do I configure Crystal reports to work with Service Desk?


    Answer


    If you are using a SQL server database please see this document:

     

    http://community.landesk.com/support/docs/DOC-19090

     

    If you are using an Oracle database please see this document:

     

    http://community.landesk.com/support/docs/DOC-20781

     

    There is also a different more complex method that can be used in Oracle using ODBC which avoids any prompt for connection details when a report is run.  This is described in the attached document.