How To: Install an Agent When Core Server IP Cannot Be Resolved by DNS

Version 3

    Introduction

     

    NOTE: Agents configured this way will NOT be able to communicate via the CSA as it does not work using the IP address for the Core name.

     

    The installation of the agent onto the client machines is one of the most important operation undertaken by LANDesk administrators.

    Often, customers who have recently bought the product raise support tickets because they are unable to deploy the agent.  Some of these issues results to be dependent on prerequisites not met or specific customers’ environment configurations.

    This document is going to highlight the agent deployment process when a customer does not have a DNS server to resolve the hostname of the Core server.

     

    Environment

     

     

    LANDesk Management Suite installed on an environment lacking of DNS.

     

    Review Date

     

    31/08/2015

     

    Version of the product referenced:

     

    Management Suite 9.6 Service Pack 2

     

     

    Step by step

     

    Approach 1

     

    1. Locate the agent configuration which you wish to deploy to the client machines.
    2. Select the client connectivity settings.
    3. Edit the client connectivity setting which you wish to deploy.

         scr1.png

       4.  Select the Core information.

       5.  Replace the core server information with the Core Server static IP address.

    scr2.png

       6.  Deploy the new configuration.

     

    Approach 2

     

    (When the agent configuration is already deployed using the core server hostname instead of its static IP address).

     

    From the client machine:

     

    Replace the value located at:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\LANDesk\LDWM\CoreServer with the core server static IP address.

    You can create a simple script which changes this registry in each client within your company

     

    Approach 3

     

    (Less reccomended)

     

    You can map your Core server IP address to the hosts file contained within the client machines.

     

    For Windows 8

    1. Press the Windows key.
    2. Type Notepad in the search field.
    3. In the search results, right-click Notepad and select Run as administrator.
    4. In Notepad, open the following file: c:\Windows\System32\Drivers\etc\hosts
    5. Make the necessary changes to the file.
    6. Click File > Save to save your changes.

    For Windows 7 and Windows Vista

    1. Click Start > All Programs > Accessories.
    2. Right-click Notepad and select Run as administrator.
    3. Click Continue on the Windows needs your permission UAC window.
    4. When Notepad opens, click File > Open.
    5. In the File name field, type C:\Windows\System32\Drivers\etc\hosts.
    6. Click Open.
    7. Make the necessary changes to the file.
    8. Click File > Save to save your changes.

    Windows NT, Windows 2000, and Windows XP

    1. Click Start > All Programs > Accessories > Notepad.
    2. Click File > Open.
    3. In the File name field, type C:\Windows\System32\Drivers\etc\hosts.
    4. Click Open.
    5. Make the necessary changes to the file.
    6. Click File > Save to save your changes.