Modules missing when trying to create a query or object shortcut

Version 4

    Verified Product Versions

    LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.x

    Environment:

    Service Desk - All Versions


    Problem:

    When creating a query or object shortcut, for some users there are Modules missing.

     

    2015-10-01_09-41-19.png

     

     

    Cause:

    This is because none of the groups/roles that the user is a part of has the right privileges to view these modules

     

     

    Solution:

    From your administration tab browse to the group/role, select it and then click on Privileges.

    2015-10-01_09-51-37.png

     

    Select the desired module and click on the Privilege Settings Wizard. A new window will pop up, select Read and press next.

     

    2015-10-01_09-53-56.png

     

    If you want the Child Privileges to remain intact, untick Clear Child Privileges and press Finish.

    2015-10-01_10-01-19.png

     

     

    Log off and log back in, the Module should now be visible.

    2015-10-01_10-03-50.png