When producing Workload Lists it's not easy to tell what type of process each row in the list originates from. The reference number can be prefixed by I:, P:, C:, T: etc to show these differences.
Open Object Designer in a console and modify the Process Manager-> Process Object. Add a new attribute called newref. Then modify your windows and add the new attribute to your incident/problem/change/task windows. Then run the attached scripts.
The attached scripts can be altered to show Incident:, Task: (or whatever is required) etc if required.