When running a report, an empty window will pull up with the error "Failed to send request to /LDMS/ActiveReports.ReportService.asmx/RunReport - Internal Server Error"
Problem was fixed in 9.6 SP2. If upgrading to SP2 isn't a possibility, the following work around will help:
Start with the web.config file.
By default this is located here:
When testing it is always a good idea to make a backup. So copy it and add the extension.bak
Now edit the original:
At the end of the config file you will see this
</configuration> this indicates the end of a variable pair all the commands and statements needed for the landesk IIS configuration exist between these pairs. The pair being
<configuration> and </configuration>
With the one with '/' in indicating the end of the pair.
Place the following before the / one in the config file like so:
Once done, save the web.config and reset iis by opening a cmd prompt as admin and typing 'iisreset'