Reporting Pulls Up Empty Window in 9.6 SP1

Version 1

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6


    When running a report, an empty window will pull up with the error "Failed to send request to /LDMS/ActiveReports.ReportService.asmx/RunReport - Internal Server Error"



    Problem was fixed in 9.6 SP2. If upgrading to SP2 isn't a possibility, the following work around will help:


    Start with the web.config file.

    By default this is located here:



    When testing it is always a good idea to make a backup. So copy it and add the extension.bak


    Now edit the original:


    At the end of the config file you will see this

    </configuration> this indicates the end of a variable pair all the commands and statements needed for the landesk IIS configuration exist between these pairs. The pair being

    <configuration> and </configuration>

    With the one with '/' in indicating the end of the pair.


    Place the following before the / one in the config file like so:






    <jsonSerialization maxJsonLength="2147483644"/>







    Once done, save the web.config and reset iis by opening a cmd prompt as admin and typing 'iisreset'