Export report to Excel in LDMS Console error: DataDynamics.Reports.ReportsException: An unexpected error occured.

Version 4

    Verified Product Versions

    LANDESK Management Suite 9.5

    Issue:

     

    In 9.5 SP3 the default reporting engine is DDR. This might cause the problem that when export the report to Excel, error will shows up stopping you to proceed with it. Error message looks like below:

    error picutre.png

    When selecting Copy and attempting to paste it onto a text editor (notepad), you will get the error message attached in this document.


    Resolution:

     

    On your Console machine, start the Registry Editor (regedit.exe) and navigate to the following registry hierarchy:

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\LANDesk\ManagementSuite\Reporting\DDR


    Set the DDR value to false.If the registry entry doesn't exist, please create a new string value and set the value accordingly:

    reg pic.png


    Once complete, log into your console and export the desired report.