Automatic Actions and Status's

Version 2

    Verified Product Versions

    Service Desk 7.8.x


    An Automatic action will not allow you to travel through more than one status as the ability to do this could cause a repeating loop in the process.


    A Manual Action will need to be added in order to tell the process that it is ok to continue to the next Automatic Action.

    e.g Precondtion > Auto Action > Precondition > Auto Action will not work, where as Precondtion > Auto Action > Precondition > Manual Action >  Auto Action will work.