What default privileges do users need to login to console?
You find this in help - index by searching onDefault privileges but here it is also below:
Within the Service Desk Console, specific privileges are mandatory to enable users to log in to the Service Desk Console.
As you can modify each privilege, you must be aware that if you change the following privileges, you may encounter some problems.
Privilege path Privileges Type of access
Modules | Metadata | Non-Process Related Objects | Module
System Settings Read
Modules | System | Non-Process Related Objects Analyst
Modules | System | Non-Process Related Objects Application Configuration
User Setting Create, Read and Update