What default privileges do users need to login to console?

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    Question

    What default privileges do users need to login to console?

    Answer

    You find this in help - index by searching onDefault privileges but here it is also below:

     

    Within the  Service Desk Console, specific privileges are mandatory to enable users to log in to the Service Desk Console.

    As you can modify each privilege, you must be aware that if you change the following privileges, you may encounter some problems.

     

    Privilege path Privileges Type of access

    Modules | Metadata | Non-Process Related Objects | Module

    System Settings Read

    Modules | System | Non-Process Related Objects Analyst

    Role

    User Group

    User Role

    User Read

    Modules | System | Non-Process Related Objects Application Configuration

    Application Setting

    User Setting Create, Read and Update

    Environment

    ITBM all