Unexpected error when reassigning: Attempt to re-assign outside user's group. User xxxx does not belong to group XXXX

Version 2

    Verified Product Versions

    LANDESK Service Desk 7.6LANDESK Service Desk 7.7.xLANDESK Service Desk 2016.x

    Environment

    ServiceDesk All Versions

    Problem

    Unexpected error when reassigning: Attempt to re-assign outside user's group. User xxxx does not belong to group XXXX

    Solution

    In Administration locate the user who is getting the error message and expand the groups to see which groupe they are a member of.  Right click on each of the groups.  If they have "assign only within group" ticked remove the tick.