How can I get the CI type drop down to list just CIs?

Version 1
    Question

    How can I get the CI type drop down (on IPC windows) to list just CIs?

    Answer

    Create the filter on Configuration Item Type on Incident with a crtieria of:

    "Client Class" Is One Of:

     

    Touchpaper.ClientClasses.AssetManagement.Asset (Covers Asset and all its children)

    Touchpaper.ClientClasses.ConfigManagement.ConfigItem (only if you want "Configuration Item" itself listed).

    Touchpaper.ClientClasses.AssetManagement.Service (Covers Service and all its children)

    Environment

    From version 7.2.2 onwards