Images display as a red x when running the incident report in portal

Version 2
    Question

    When in an incident you can click on the View Report button to run a report on this incident (see article 175 for details of how to set this up).  However when doing so any images in the report do not display and instead show as a red x.

    Answer

    Take a backup of your \serviceportal\web.config file first.  Then edit it to add the following:

     

    Add these lines to the <AppSettings> section:

     

    <add key="CrystalImageCleaner-AutoStart" value="true" />

    <add key="CrystalImageCleaner-Sleep" value="60000" />

    <add key="CrystalImageCleaner-Age" value="120000" />

     

    Add this line to the <httpHandlers> section:

     

    For ServicePortal 7.2.4 and below:

     

    <add verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=10.2.3600.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>

     

    For ServicePortal 7.2.5 and above:

     

    <add verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=10.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>

     

    If the <httpHandlers> section does not exist create it within the <system.web> section.

     

    Save your changes.  You may need to run an IISreset on the web server but usually this is not required.

    Environment

    ITBM serviceportal all