Where are attachments stored?

Version 1
    Question

    Where are attachments stored that are sent in on emails and added to incidents?

     

    How do I change this location?

     

    I can see also see some files under c:\windows\temp.

    Answer

    Attachments are stored in the database table tps_attachment_data, and encoded as binary, there is no need to store them anywhere else.

     

    The ones that are seen in the windows directory are normal temporary files than can and should be deleted regularly as they are just temp files that are shown each time a user has viewed the attachment, etc.

    Environment

    ITBM 7.x >