LANDESK Service Desk 2016 Release Information and Useful Links

Release Information

LANDESK Service Desk version 2016 was released on January 18th.  This is a full release with various Problem fixes and enhancements.

How to obtain LANDESK Service Desk 2016

Download links for Service Desk 2016 are available to customers with a current maintenance agreement

LANDESK Service Desk Product Downloads

For customers not yet using Service Desk 2016 please contact your account/sales/partner contact to obtain the new license file required for Service Desk 2016

Support will not be able to provide you with the software or license but can assist in finding who to contact if you are unsure.

New Features and other Documentation

For information on the release, please see

Further documentation:

The full set of manuals are available in the Documentation section of Community here:

Documentation (Service Desk)

Content Packs

Service Enhancement Management Content Pack

Considerations before upgrading

For customers not yet using Service Desk 7.6 please see the corresponding section in LANDesk Service Desk 7.6 Release Information and Useful Links for information regarding changes to supported platforms.

Useful Support Documents

The following documents have been written to assist with upgrading to, and initially configuring Service Desk 7.8.3:

HowTo: transfer single attachments to the new 7.8 multi attachment attribute

Using Token Only Authentication for BridgeIT in 7.8 shows a 401 Unauthorized Error message

Service Desk and LDMS Integration Compatibility Matrix

Installation / Upgrades

• Considerations before upgrading a Service Desk database through version 7.6 or 7.6.1
• File location changes in Service Desk 7.6 onwards
• ".NET Framework Initialization Error" when launching Setup.exe