LANDESK Service Desk version 2016 was released on January 18th. This is a full release with various Problem fixes and enhancements.
How to obtain LANDESK Service Desk 2016
Download links for Service Desk 2016 are available to customers with a current maintenance agreement
For customers not yet using Service Desk 2016 please contact your account/sales/partner contact to obtain the new license file required for Service Desk 2016
Support will not be able to provide you with the software or license but can assist in finding who to contact if you are unsure.
New Features and other Documentation
For information on the release, please see
The full set of manuals are available in the Documentation section of Community here:
Considerations before upgrading
For customers not yet using Service Desk 7.6 please see the corresponding section in LANDesk Service Desk 7.6 Release Information and Useful Links for information regarding changes to supported platforms.
Useful Support Documents
The following documents have been written to assist with upgrading to, and initially configuring Service Desk 7.8.3: