LANDESK Service Desk 2016 Release Information and Useful Links

Version 2

    Verified Product Versions

    Service Desk 2016.xAsset Manager 2016.x

    Release Information

    LANDESK Service Desk version 2016 was released on January 18th.  This is a full release with various Problem fixes and enhancements.


    How to obtain LANDESK Service Desk 2016

    Download links for Service Desk 2016 are available to customers with a current maintenance agreement

    LANDESK Service Desk Product Downloads


    For customers not yet using Service Desk 2016 please contact your account/sales/partner contact to obtain the new license file required for Service Desk 2016

    Support will not be able to provide you with the software or license but can assist in finding who to contact if you are unsure.


    New Features and other Documentation

    For information on the release, please see


    Further documentation:



    The full set of manuals are available in the Documentation section of Community here:

    Documentation (Service Desk)

    Content Packs

    Service Enhancement Management Content Pack


    Considerations before upgrading

    For customers not yet using Service Desk 7.6 please see the corresponding section in LANDesk Service Desk 7.6 Release Information and Useful Links for information regarding changes to supported platforms.

    Useful Support Documents

    The following documents have been written to assist with upgrading to, and initially configuring Service Desk 7.8.3:

    HowTo: transfer single attachments to the new 7.8 multi attachment attribute

    Using Token Only Authentication for BridgeIT in 7.8 shows a 401 Unauthorized Error message

    Service Desk and LDMS Integration Compatibility Matrix


    Installation / Upgrades