How to create a new Module in Service Desk

Version 2

    Verified Product Versions

    LANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.x

    From Service Desk 7.8.3 you are now able to create a new Module in Service Desk.

    When creating a new Module you automatically have certain Objects created for you, Objects that you would like to have but isn't created for you can be created manually in the same way as in any default Modules.

    Any Modules created will automatically be created as a child to Process. This cannot be changed.

    Any new Module will show in the database as a user table usr_xxxx and will not get its own prefix.

     

     

     

     

    How to create a new Module:

     

    1. Log in to Console as SA and go to Object Designer.

    2. Highlight the "Module" folder at the top of the tree and in your action panel, select "New Module"

     

    new object.png

     

    3. Give your new Module a name

    Module Title:  Title of the new Module

    Top-Level Object Title:  Title of the main Object that will exist in your Module

     

    Service Desk 2016:

    new object1.png


    Service Desk 7.8.3:

    Note that locking a Module is not fully developed in 7.8.3, so even though the option looks to be available, it will not lock the Module. For locking a Module, you will need to be on Service Desk 2016.

    new object3.png

     

    4. Click OK.

    5. At this point it's important to save Object Designer.

    NOTE: Do not start linking up your new Objects in Object Designer or creating new Attributes before you have save Object Designer.

    Not all your Objects are created before you save your new Module.

     

     

     

    What Objects will automatically be created for you?

    Please see screenshot below which will show you the Objects automatically created when saving Object Designer.

    new object2.png

     

     

     

    Please Note:

    Windows will not be created automatically, all windows will need to be created in Window Manager

    Links from Objects that are set up for you will automatically be created, such as Assignment Collection and Escalation Points

    Actions for Collections that are automatically created, will automatically be created.

     

     

    How does this affect the Cloning Module feature?

    Cloning Module feature is still available to buy from your LANDESK Account Manager and is fully supported for use in Service Desk 7.8.3 and newer.

     

    Cloning vs creating a new Module:

    Cloning a Module will create the exact same design that you have in your existing Module whilst creating a new Module will start from scratch.

    Whether you want a new Module or Clone a Module is dependant on your design and what you are planing on using your new Module for.