Error: Execution of CBA8InstallCommand during inline upgrade from LDMS 9.5 - 9.6 and upgrade to LDMS 2016

Version 7

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2018.x



    While upgrading from LDMS 9.5 to 9.6 you get the following error. Also happens when upgrading from 9.6 to LDMS 2016



    ERROR: Execution of CBA8InstallCommand completed. Return code: 32, State: Failure     (SetupController.ExecuteNextCommand())





    This error is easily resolved by running the cba8cleanup.exe followed by an IIS reset.

      1. Execute "LANDeskSoftware960\LANDESK\LDMS\Program Files 64\LD\MS\_non\ldlogon\cba8cleanup.exe" 
        The LDMS 2016 location is \LANDESKSoftware2016\LD\MS\PF\LD\MS\_non\ldlogon\cba8cleanup.exe.
      2. Execute command "
      3. iisreset"Restart the installer or click "Try Again" if you have not canceled the installer.