Error: "Login Failed" when establishing a remote control session

Version 3

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.x

    Issue

     

    Unable to remote control clients. You will see the following message in the remote control window:

     

    Login Failed.  You must provide valid credentials for a user in the "Remote Control Operators" group on the remote machine.

     

    Cause

     

    In the remote control settings, "Manage remote control users and groups" is checked by default.

     

    Resolution

     

    Unchecked the box "Manage remote control users and groups" in remote control settings in the agent configuration.