Error "Load report failed" when viewing a report in WebAccess

Version 3

    Verified Product Versions

    LANDESK Service Desk 7.6LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.x


    Service Desk all versions


    Error message:

    When clicking on the "View Report" button in WebAccess, the error message below appears:

    There has been an unexpected error. Click Continue to return to the previous page.

    Load report failed.

    When looking at the details of the error, it contains the exception below:

    Inner Exception: - Unsupported Operation. A document processed by the JRC engine cannot be opened in the C++ stack.

    If you don't see the "Show details" button next to "Continue", you can activate the "Detailed error information enabled" setting from the WebAccess settings in the Configuration Centre.


    The report file is already opened in the Crystal Reports designer or another application.


    Close the applications that are using the report file and click on "View Report" again.