Error "Load report failed" when viewing a report in WebAccess

Version 5

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.xService Desk 2017.x


    Service Desk all versions


    Error message:

    When clicking on the "View Report" button in WebAccess, the error message below appears:

    There has been an unexpected error. Click Continue to return to the previous page.

    Load report failed.

    When looking at the details of the error, it contains the exception below:

    Inner Exception: - Unsupported Operation. A document processed by the JRC engine cannot be opened in the C++ stack.


    If you don't see the "Show details" button next to "Continue", you can activate the "Detailed error information enabled" setting from the WebAccess settings in the Configuration Centre.



    The report file is already opened in the Crystal Reports designer or another application.


    Close the applications that are using the report file and click on "View Report" again.