Issue: Workspaces fails during LDMS 9.6 or LANDESK 2016 install

Version 9

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.x



    Install fails during LANDESK 2016 installer.

    Install fails during LDMS 9.6 SP2.


    LANDESK 2016 install fails to BridgeIT. In the installer window, there's a yellow exclamation mark next to the step "Configuring IIS". Install log shows:


    Log entries show:

    2016-03-07 13:37:19 ERROR: Execution of UpgradeBridgeITInstance completed. Return code: 1, State: Failure (SetupController.ExecuteNextCommand())

    2016-03-07 13:39:49 INFO: Executing command UpgradeBridgeITInstance (SetupController.ExecuteNextCommand())

    2016-03-07 13:39:49 INFO: Executing: C:\LANDESKSoftware2016\Resources\LANDesk.Common.RunMethod.exe assemblyFile="LANDesk.Install.Common.Actions.dll" class="BridgeIT" Method="UpgradeInstances" commandLine="UpgradeCommand" (Launcher.ExecuteXmlCommand())

    2016-03-07 13:39:49 ERROR: Execution of UpgradeBridgeITInstance completed. Return code: 1, State: Failure (SetupController.ExecuteNextCommand())


    Symptoms may also include:

    1. Workspaces patches for LDMS 9.6 fails to install with error: Incorrect function.
      Bridgeit.inf: (0x00000001) Install Only Files\LANDesk.Common.RunMethod.exe assemblyFile%SPEQUAL_SIGN%"LANDesk.Install.Common.Actions.dll" Class%SPEQUAL_SIGN%"BridgeIT" Method%SPEQUAL_SIGN%"UpgradeInstances" commandLine%SPEQUAL_SIGN%"UpgradeCommand",60000
      Bridgeit.inf: (0x00000001) Install Only Files\LANDesk.Install.ConfigUtility.exe "addstsandencryptionthumbprinttowebconfig" "LANDESK Secure Token Server" "*.BridgeIT",60000
    2. In IIS - expand Default Web Site - My.BridgeIT is missing from here. My.Fuse is listed instead.




    Found SP2 installer hadn't worked correctly, left virtual app named My.Fuse instead of My.BridgeIT. Removed Fuse and created Bridgeit, linked to the Bridgeit folder in LANDESK.


    Create the My.BridgeIT web application.

    1. In IIS - expand Default Web Site. Delete the My.Fuse application.
    2. Right-click the Default Web Site, select Add Application from the menu.
    3. In the Add Application window, enter "My.BridgeIT" (without the quotes) for the Alias.
    4. In the Physical path, click the "..." button and navigate to your BridgeIT folder. The default location is \Program Files\LANDesk\BridgeIT
    5. Click OK

    IIS - Add Application.png


    Setup ConfigurationCenter

    1. In IIS - Application Pools - delete the "My AppPool1"
    2. In a web browser on the core, navigate to localhost/configurationcenter
    3. The default login is username: sa / password: administrator  
    4. Create Standard Instance.
    5. The name of the instance needs to be "My" (without the quotes)
    6. Web Site: Default Web
    7. Site Description: (blank)
    8. Usage Statistics Enabled: checked
    9. Database Provider: SQL Server
    10. Specify as connection string?: unchecked
    11. Server: (database server name)
    12. User Name: (LANDESK database user)
    13. Password: (LANDESK database user password)
    14. Database: (LANDESK database name)
    15. Integrated Security: unchecked.
    16. After Test Connection is success, click OK
      Create Instance.png
    17. Under the Configured Applications - click Edit
      Instances - Edit button.png
    18. Leave Name and Application Pool as defaults.
    19. Name: My.BridgeIT   Application Pool: My AppPool1
    20. Logon policy: Token only
    21. LDSD Web Api Url: (blank)
    22. LDMS Web Api Url: https://(core name)/ldapi/api
    23. STS Issue Token Url: https://(core name)/STS/issueToken
    24. User Name: LDMS console admin credentials, entered in domain\username format
    25. Password: password for user listed above.
    26. Enable LDMS Agent integration: True
    27. Require SSL (HTTPS): True
    28. Click OK
      Edit Application.png
    29. Continue Installer
    30. After Installer completes, change Authentication in IIS - LDMS 2016 Configuration Center Log In