Trying to run the crystal component through servicedesk and getting error message could not load crystaldecisions.windows.forms.
It seems that when you run a OneTouch install the CRRedist2005_x86 MSI is not included in the directory. After installing this we managed to launch the Crystal component through service desk.
The CRRedist2005_x86 is located in the following folder:
D:\ITBM 7.1.3\SD1 - EN - Touchpaper ServiceDesk (English)\SD1 - EN - Touchpaper ServiceDesk (English)\Console\CrystalReports
Service Desk One Touch installation