Error: The attempt to perform action XX on XX failed. Related Action XX not available on XX

Version 2

    Verified Product Versions

    Service Desk 2016.xAsset Manager 2016.x


    You are seeing the below error message when clicking on a particular Action from a record on any platform of Service Desk

    "The attempt to perform action {ACTION} on {OBJECT} {Ref} failed. Related action {RELATED ACTION} is not available on {OBJECT} {REF}"

    related action10.png

    Cause and Solution:

    The reason you are seeing this error message is because you are trying to perform an action on a related Process that doesn't exist on all linked objects.

    For more information on Related Actions, see this Article: What is Related Actions and how can I create and use them?


    In this Article you will also find how you can work around this, using a property setting called: Continue if Related Action not Available: