Cloud Service Appliance (Management Gateway) Connection Statistics Explained

Version 2

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Purpose:

     

    This document is to explain the "Gateway service status" report on the Cloud Service Appliance (CSA). Some of the information can be seen on the "Status" tab under "Connections".

     

     

    Explanation:

     

     

    Account statistics

     

     

    Administrative level connections - Admin privileged CSA accounts that are currently connected.

     

    Service level connections - Service account connections between the core and the CSA.

     

    Console level connections - Non-admin CSA accounts that are currently connected.

     

    Client level connections - Normal user connections to the CSA.

     

    Unprivileged connections - Guest connections or unauthenticated connections. The process serving the connection should be executing as the 'nobody' user. An unprivileged connection will get created every time the on demand remote control client (rcclient.exe) is downloaded and installed, provided a connection is successfully established to the gateway.

     

     

    Recent activity

     

     

    Authentications failed since - The number of failed authentications since the specified date.

     

    Accounts locked out since - The number of accounts locked out since the specified date.

     

     

    Connection Statistics

     

     

    Total connections serviced - The total number of connections services since the last gateway reboot.

     

    Maximum number of connections - The maximum number of gateway connections allowed by the server.

     

    Current connections - The number of connections currently on the CSA.

     

    Oldest active connection - The oldest connection by date connected to the CSA.

     

    Client connection requests - These are actual client connection requests. This shows how many clients have requested a connection to the core. (Not how many actually were granted a connection).

     

    Authentications failed - The number of failed authentication attempts since the last reboot.

     

    Accounts locked out - The number of accounts locked out since the last reboot.

     

    Client connections waiting for link - These are connections that are waiting to be serviced because all machines cannot be connected once you go over you connection limit.

     

    Console or service connections linking - Connections to the CSA web page and pre-defined waiting connections on the back end. The pre-defined waiting connections are machines that are in Gateway mode.

     

    Client connections linked - The number of successful client to core (end to end) connections successfully completed.

     

    Connections performing http requests - Connections hitting the CSA web page to download the viewer or the remote control client.

     

    Connections currently being routed - This is a connection happening on both ends: The client connecting to the CSA and the CSA connection servicing the system.

     

    HTTPS sessions - The number of HTTPS sessions currently connected to the CSA.

     

    HTTP sessions - The number of HTTP sessions currently connected to the CSA.