Issue: Unable to build the core server activation file

Version 10

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.xEndpoint Manager 2018.x

    Problem

     

    Error: "Unable to build the core server activation file" when activating the core server.

     

    screenshot activation unable to build the core server activation file.jpeg

     

     

    Solution / Workaround

     

    Delete all temporary files

    1. Check That you have plenty of disk space available for the drive that hosts "\Program Files\LANDesk\Authorization Files". Please use variable %LDMS_HOME% to determine the location of where LDMS or EPM is installed.
    2. Navigate to "\Program Files\LANDesk\Authorization Files" and delete all the files in this location.
    3. Navigate to "%temp%" and delete all the files in this location.
    4. Navigate to "C:\Windows\Temp" and delete all the files in this location.

     

    Make sure correct certificate is being used.

    1. Check this registry key: HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk\ManagementSuite\Setup - Certname
    2. Verify if the "Certname" from above matches the certificate name in "\Program Files\LANDesk\Shared Files\Keys". If not, adjust the registry to show the proper name. NOTE: The certificate name will not have the file extension in the registry
    3. Check that "protect.ini" is referencing the correct <hashname>.0 file and that .0 file has the correct core server name.

     

    Replace ldpgp

    1. There are 2 files that you would replace; ldpgp.exe and ldpgp.sig. These files are used to encrypt the license files and can sometimes become corrupt.
    2. Replace these two files with the ones from the installer. Here is the location from the 9.6 flat installer: "\LANDeskSoftware960\LANDESK\LDMS\Program Files 64\LD\MS\_non"
      1. ldpgp.exe - \Program Files (x86)\LANDesk\Shared Files, \Program Files\LANDesk\ManagementSuite
      2. ldpgp.sig - \Program Files\LANDesk\ManagementSuite

     

     

    More Helpful links:

     

    Error: "Unable to build the core server activation file" when activating Core Server

    Error "Unable to build the core server activation file" when attempting to activate the LDMS Core Server

    Troubleshooting Core Server Activation