ERROR: Failed to reinstall LANDESK AV - Reboot is required

Version 7

    Verified Product Versions

    LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Issue


    Failed to install Landesk AV. In C:\ProgramData\Landesk\Log\ldav_install.log we have error:

     

    ########################## Starting LDAV #####################################

    Mon, 28 Mar 2016 16:12:23 Log path: C:\ProgramData\Landesk\log\ldav_install.log, max size: 2097152

    Mon, 28 Mar 2016 16:12:23 main service: false, install: true, update: false, scan: false

    Mon, 28 Mar 2016 16:12:23 ----------------------------------

    Mon, 28 Mar 2016 16:12:23 ProcessId: 1764 instance: /install

    Mon, 28 Mar 2016 16:12:23 ----------------------------------

    Mon, 28 Mar 2016 16:12:23 *******************************

    Mon, 28 Mar 2016 16:12:23 Installing LANDESK Antivirus

    Mon, 28 Mar 2016 16:12:23 *******************************

    Mon, 28 Mar 2016 16:12:23 Set driver path: C:\Windows\system32\drivers\

    Mon, 28 Mar 2016 16:12:23 vulscan app path dir: C:\Program Files\LANDesk\LDClient\

    Mon, 28 Mar 2016 16:12:23 avp.exe does not exist, KAV not installed

    Mon, 28 Mar 2016 16:12:23 avp.exe does not exist, KAV not installed

    Mon, 28 Mar 2016 16:12:23 Cheking if Klif service installed and running...

    Mon, 28 Mar 2016 16:12:23 Service exists: true, service running: true

    Mon, 28 Mar 2016 16:12:23 A reboot is required before running setup, not running setup and returning E_FAIL

    Mon, 28 Mar 2016 16:12:23 ERROR: Failed to install LANDESK AV (0x80004005)

    Mon, 28 Mar 2016 16:12:23 Exiting WinMain: main service: false. rv: 0x80004005

      


    Cause


    During uninstall process, not all files was correctly removed.


    Solution / Workaround



    First

    1. Navigate to C:\Program Files (x86)\LANDesk\LDClient\Antivirus\install\setup
    2. Start Kes10Win.msi > Remove > Check Operational settings of the application
    3. Press Next and continue to end of Wizard.
    4. Deploy agent and LANDESK AV on client

    Second:


    1. Navigate to C:\Program Files (x86)\LANDesk\LDClient\Antivirus\install\setup
    2. Start Kes10Win.msi > Repair > Follow installation process
    3. When it will finish, reboot client
    4. Open command line and navigate to: C:\Program Files (x86)\LANDesk\LDClient\Antivirus
    5. Start from command line: ldav /install
    6. After 10-15 mins please check in Start > LANDESK Management > LANDESK Antivirus entry, reboot client.