Core Console Crashing on Login

Version 5

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Problem:

    When trying to login to the console, it crashes immediately with the following Windows error:

    Problem signature:

      Problem Event Name: CLR20r3

      Problem Signature 01: Console.exe

      Problem Signature 02: 9.60.2.48

      Problem Signature 03: 54198708

      Problem Signature 04: System.Xml

      Problem Signature 05: 4.0.30319.34230

      Problem Signature 06: 53be3829

      Problem Signature 07: 9c1

      Problem Signature 08: 0

      Problem Signature 09: System.InvalidOperationException

      OS Version: 6.3.9600.2.0.0.272.7

      Locale ID: 1033

      Additional Information 1: 6c7e

      Additional Information 2: 6c7efc62dca58eb3c4acad21a5dde6d4

      Additional Information 3: 14fa

      Additional Information 4: 14fa383ca2e460da5ba1f279915e3db3

     

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    Problem also includes all database settings missing from the LANDESK Configure Services

    ss (2016-04-11 at 10.52.33).png

    Solution:

    In LANDESK Configure Services, enter in the Server name, the Database name, the User name and the Password. If password is unknown, from the database server, login to the database as local Windows Administrator and reset the password.

    ss (2016-04-11 at 10.54.15).png