Issue with file transfer during legacy remote control : no logical volume is found on the remote device

Version 3

    Verified Product Versions

    LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Issue

     

    You are remotely controlling a client computer using the Landesk legacy console.

     

    You need to transfer some files to the computer but when you click the "file transfer" option, the "Landesk Remote Control" window shows a blank screen.

     

    No logical volume seems to be detected on the remote client device.

     

    2016-04-13 23_03_06-Photos.jpg

     


    Cause

     

    This is a known issue that is currently being addressed by our engineering team.

     

    Please note that this issue only occurs when doing a remote control session from a legacy remote console.

     

    A bug report has already been opened for this issue: TFS 282932 - File Transfer UI is blank

     

     


    Workaround

     

    Customers experiencing this issue are advised to use the HTML5 remote control.

     

    They may also initiate the remote control directly from the core server as only remote consoles are affected by this issue.