You are remotely controlling a client computer using the Landesk legacy console.
You need to transfer some files to the computer but when you click the "file transfer" option, the "Landesk Remote Control" window shows a blank screen.
No logical volume seems to be detected on the remote client device.
This is a known issue that is currently being addressed by our engineering team.
Please note that this issue only occurs when doing a remote control session from a legacy remote console.
A bug report has already been opened for this issue: TFS 282932 - File Transfer UI is blank
Customers experiencing this issue are advised to use the HTML5 remote control.
They may also initiate the remote control directly from the core server as only remote consoles are affected by this issue.