Outbound email not sent and MAILAUDIT_HDW error in hderror log

Version 1
    Question

    The error log entry reads:

    [ODBC SQL Server Driver][SQL Server]Invalid object name

    'MAILAUDIT_HDW'. at OutBound::ProcessReports

    Answer

    Check for duplicate AUTOEMAILCONFIG & AUTOEMAILMAPPING tables.  If all tables owned by dbo, but duplicates for these two tables with (for instance) Helpdesk_user owner, it may be best to change the ownership of all the tables to helpdesk_user, but this would be a decision for the customer.  Alternative is to have only a dbo account making changes to the autoemail configuration Tool.

    Environment

    HelpDesk AutoEmail all versions