Inbound email not being marked as 'read' - Duplicate incidents created every minute

Version 3

    Verified Product Versions

    LANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.x

    Symptoms: Inbound email is not marked as read by Service Desk, but an incident is still created.  A duplicate is then created when the services check the mailbox again.

     

    Cause: Permissions to the Windows Temp folder on the application server.

     

    Solution: Give the NETWORK SERVICE account (or whatever the identity account is within IIS for the app pool running your mail service) full control over the C:\Windows\Temp directory on the application server.