Emails notifications about tickets are not sent

Version 4

    Verified Product Versions

    Service Desk 7.8.xService Desk 2016.xAsset Manager 2016.x


    Emails Notifications about tickets are not sent and do not appear in outbound email queue (How to monitor the Service Desk outbound email queue with a simple query?).


    Possible Cause:

    Background Service is not running.



    Start Background Service.