Analyst with different culture creates an article error "Privilege required" "cannot change localized attributes""Cannot insert the value NULL"

Version 2

    Verified Product Versions

    LANDESK Service Desk 7.6LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.x

    The below errors happened when an analyst with different culture than the system default one tried to create an article.

    The analyst with system default culture can create article with no error.

     

    Cause:

    When the foreign analyst click create article, the below window pops out:

    KB language.png

    In 7.8.3 and older version, the below error happens when the foreign analyst choose the system defauld culture:

    There has been an unexpected error. Click Continue to return to the previous page.

    You cannot change localized attributes, because you are not using the default language.

    Log on as a user with the default language as their Culture and try again.

    image027.jpg

    In 7.8.3 and older version, the below error happens when the foreign analyst choose the analyst culture:

    There has been an unexpected error. Click Continue to return to the previous page.

    Cannot insert the value NULL into column ‘md_value’, table ‘LDSD_OOTB_CHS.dbo.md_localised_resource’; colum does not allow nulls. INSERT fails.

    The statement has been terminated.

    image028.jpg

    Solution:

    Upgrade to 2016.1 or newer version, the problem is fixed.

    Foreign analyst can create article using system default loacal and analyst own culture.

     

    But you may see below error:

    There has been an unexpected error. Click Continue to return to the previous page.

    Privilege required. User XX is not a member of a role or group with the Update privilege for the meta data –> Non-Process Related Objects -> meta data catalog object. Please contact your system administrator.

    2016.1 英文操作系统 ootb_chs 思米 KB问题 en分析师上传en文章报错.png

    Give the appropriate group or role the Update privilege on meta data catalog object as below.

    MetadataCatolog_privilege.png