Restart Service From Console Not Working On Multi Server Distribution Model

Version 1

    Verified Product Versions

    Avalanche 6.1Avalanche 6.0

    Environment:

    Avalanche 6.x where SDS and MDS are installed on separate servers.

     

    Problem:

    When you hit the restart service buttons on console for SDS and nothing happens

    servicerestart.PNG

     

    Cause:

    Server(s) may be missing the Service Manager files (inforail)

     

    Solution / Workaround:


    Step 1 : copy servicemanager.properties and WLAvalancheServiceManager.exe to the root folder of SmartDeviceServer, (can be found on the MDS or you can use the attached zip file which included these two files.

    SRstrt2.png

     

    Step 2: install Service Manager to the server by navigating to the root of the SDS within a command prompt and type WLAvalancheServiceManager.exe -i

    srstrt3.png

     

    Step 3: If WLAmcServiceManager installed successfully, copy InfoRail.Server and SiteIdentifier from installation.properties to servicemanager.properties.

    SRstrt4.png

     

    Step 4: Restart Wavelink AMC Services Manager

    SRstrt5.png