Thor Remote Control is only a part of the screen / too small / can't see

Version 2

    Verified Product Versions

    Wavelink Remote Control 4.0Wavelink Remote Control 4.1

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    Environment:

    Avalanche 6.1 with Remote Control

    Honeywell THOR running CE 6.0

     

    Issue:

    • When using the THOR skin you only are able to see a portion of the real screen

     

    Workaround:

    • Stop Wavelink Remote Control Service
    • Navigate to C:\Program Files\Wavelink\Avalanche\RemoteControl\web\skins on your Avalanche Server
    • In the file explorer, search "Thor" to find the folder where the THOR Skin file is held
    • Delete this folder (or move it to your desktop)
    • Start Wavelink Remote Control Service