Failed to Logon to Inbound or Outbound Mail Engine

Version 5

    Verified Product Versions

    Service Desk 7.6Service Desk 2016.xAsset Manager 2016.x


    On launching either of the Mail Engines receive message back saying Failed to Logon



    The connection details supplied at the point of install were either wrong at this point or have changed since first installed.


    For 7.5 +

    The accounts used for the services are updated in the Configuration Centre instead of using the Password Configuration tool. The accounts used for services are now 'System User' accounts that can only be used for service to login. The Password Configuration tool is only used for updating the tray applications system user account in version 7.5 and above.


    For 7.2.6 onward:

    Run the Password Configuration Tool found under Start – Programs – LANDesk – LANDesk Service Desk and specify the following: Username, Password, Servername and Virtual Directory. Tick the Mail Manager application. Then click "Go" and this will update the outbound and inbound mail manager configuration files with the encrypted password.


    For 7.2.5 and previous versions:

    Please contact your Support provider.



    LANDesk Service Desk 7.1 to 7.4