Error: "GetBases.exe returned an error code: Updater logic error.(27) (1B)" when Updating Ivanti Antivirus (Kaspersky Engine) AV Definitions on the Core

Version 8

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.xEndpoint Manager 2018.x

    This article refers to Ivanti Antivirus using the Kaspersky engine.  This article is not valid for Ivanti Antivirus 2017 (Bitdefender Engine)

     

    Error When Updating Ivanti AV (Kaspersky Engine) Definitions on the Core: GetBases.exe returned an error code: Updater logic error.(27) (1B)

     

    Issues

     

    Antivirus Update downloads fail with the following error:

    "GetBases.exe returned an error code: Updater logic error.(27) (1B)"

          The updatersdk.log may show the following errors:

         To Enable the updatersdk.log see https://community.landesk.com/docs/DOC-27009#jive_content_id_Advanced_Logging_for_the_Updater_SDK_for_troubleshooting_de…

     

    1. ERROR 1:

    Failed to copy file from 'C:\Program Files\LANDesk\ManagementSuite\LDLogon\Antivirus8\settings_storage.kvdb' to 'C:/Program Files/LANDesk/ManagementSuite/LDLogon/Antivirus8/Win/temp_bases8/kave\settings_storage.kvdb': 0x80010102 Updater SDK 8 15260 Unable to init SL/ESM: 0x8000004b

     

    2. ERROR 2:

    Failed to open file stream 'y:/Antivirus8/Win/loadbalancing.basesEP10/updater/updater/supd_a970151/updater.xml' in 'rb' mode, result 'No such file or directory(2)'

    ....

    Failed to create path recursively 'y:'

    Failed to create folder (update product folder) 'y:/Antivirus8/Win/loadbalancing.basesEP10/updater/updater/supd_a970151/

     

    Resolutions

     

    1. ERROR 1:

    a. Check that files that failed to copy as noted in the updatersdk.log exist on the target core

    b. Replace any missing files with known good copies from the same version of LDMS

     

    2. ERROR 2:

    a. Depending on Antivirus to be downloaded (Mac and/or Windows), on the Core Server, rename the folder Win (and/or Mac) ..\managementsuite\ldlogon\antivirus8\ as Win_old (and/or Mac_old)

    b. Restart the Core Server and it should work