Scheduled Tasks Failing - "Input string was not in a correct format."

Version 5

    Error

    Scheduled tasks are failing.  Upon reviewing the failed task, you see the error message below:

     

    System.FormatException: Input string was not in a correct format.

    InputStringError_Case900692.png

    Cause

    The port is missing in the Email Settings within the Xtraction Settings application.  See screenshot below for reference:

    XtractionEmailSettings.png

    Solution

     

    1)  Enter the correct port number (Keep in mind, you may need to work internally with your server admins to determine which port you should be using)

     

    2)  Send a test email to verify connection.  Click 'OK'

     

    3)  In Xtraction, re-enable the scheduled task and run it again. 

     

    NOTE: If the steps above do NOT resolve your issue, I would recommend raising an incident with support.