Installing Ivanti Antivirus over Kaspersky product not removing Kaspersky

Version 4

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.x

    Issue

     

    When trying to replace Kaspersky Endpoint Security with Ivanti Antivirus, the Kaspersky product is not fully removing.  Thus Ivanti Antivirus cannot be installed.

     

    Resolution

     

    The KAVRemover utility must be used to fully uninstall Kaspersky Antivirus prior to installing Ivanti Antivirus.

     

    See article: How to use the KAVRemover utility to remove Kaspersky products

     

    In the KAV Removal tool, the Endpoint Security items are what Ivanti uses and you need to run removal on.