Installing LANDESK Antivirus over Kaspersky product not removing Kaspersky

Version 3

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Issue

     

    When trying to replace Kaspersky Endpoint Security with LANDESK Antivirus, the Kaspersky product is not fully removing.  Thus LANDESK Antivirus cannot be installed.

     

    Resolution

     

    The KAVRemover utility must be used to fully uninstall Kaspersky Antivirus prior to installing LANDESK Antivirus.

     

    See article: How to use the KAVRemover utility to remove Kaspersky products

     

    In the KAV Removal tool, the Endpoint Security items are what Landesk uses and you need to run removal on.