After upgrade to 7.2.2 the Hyperlinks for Customer and User no longer open customer/user window.
Check properties for labels. Select Runtime Handlers. Label did not have LinkLabelHandler.LinkLabelClicked as a configured handler. Added these and set action to click.
In the properties of the label in Windows Manager confirm that the show hyperlink option is set to true in the display option settings.
ITBM 7.2.2 Console