Unable to view Inspector or Properties of an object in a scope - Console Error: Connection Failed: Object reference not set to instance of an object

Version 8

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.x



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    Related Vendor Information


    Microsoft - Create a Full Database Backup (SQL Server)



    Related LANDESK articles


    How to backup a database - Microsoft SQL Management Studio



    Symptom: Unable to view Inspector or Properties of an object within a scope that the user should have access too.


    Cause: "Scope_ldn" column value in table dbo.ConsoleUserScope is not set to a valid value


    In the dbo.ConsoleUser Table make a note of the user having the issue and a user that should have the same scope level, note their ConsoleUser_ldn IDs:



    In the dbo.ConsoleUserScope table cross reference the two ConsoleUser_ldn from the dbo.ConsoleUser table and change the affected users scope to the same value as a working user that should have the same access:





    Restart the console and test the afflicted user.