Unable To View Devices On A  Remote Console

Version 3

    Verified Product Versions

    LANDESK Management Suite 9.6LANDESK Management Suite 2016.x



      The core server is LDMS 2016+SU3, on another machine which OS is win7 x64 ultimate, Install remote console, when launching the remote console, click the Network View-> Devices-> All Devices, it will pop up the below error message:

    Error HRESULT E_FAIL has been returned from a call to a COM component





      On this machine which is  win7 x64 ultimate, apply sp1, then install remote console again.