Error when upgrading Xtraction to 2016.2

Version 2

    Description

    When running the Xtraction UpgradeToV2016.2.exe, a user can encounter the error:

     

    An error occurred: There is no row at position 0.

     

    Resolution/Workaround

    This error means that Xtraction is not able to locate a matching Administrator user for what was provided.

     

    For example, if your administration user full name is "John Doe, try using your full name instead of a typical username like "jdoe".

     

     

    Try using the account's full name, in this example "John Doe". This should allow you to upgrade successfully.