Failed to post the certificate to the CSA

Version 4

    Verified Product Versions

    LANDESK Management Suite 9.6LANDESK Management Suite 2016.xLANDESK Endpoint Manager 2017.x

    Problem:

    When trying to post your cert from core to CSA, you get a message stating Failed to post the certificate to the CSA. Failed to save the CSA settings.

     

    Known Solutions:

    1. Remove any self signed certificates from the CSA Manage LDMG Certificates.
    2. Reboot the CSA
    3. Stop LANDesk Gateway Service, Reset the CSA's Service and Admin account passwords on the CSA. Try to post again.
    4. Verify port 443 from core to CSA is open.
    5. Restart the Landesk management gateway service
    6. Check the .0 files in the ldlogon folder, make sure they have the proper CSA  information and that they are also in the core shared files\keys folder.
    7. Check the connectivy policy being used.
    8. Verify the proper settings in the ...\ManagementSuite\ldlogon\AgentBehaviors\ClientConnectivityBehavior_<corename>_<version>.xml file
    9. Read program files\landesk\managementsuite\log\console.exe.log for more information on the failure to post the cert.

     

     

    Note: When encountering this kind of issue, it may be a good idea to also review Unable to Update CSA Information in LDMS