Logon to system using domain user, In Portal Manager, click on Refresh, it pops up the error 'failed to load packages' while using local admin doesn't have the issue
Info shown in Policysync.exe.log:
10/17/2016 16:08:06 INFO 8392:1 RollingLog : Run PolicySync.exe
10/17/2016 16:08:06 INFO 8392:3 RollingLog : LoadLocalPolicyInfo: load local machine
10/17/2016 16:08:07 INFO 8392:3 RollingLog : LoadLocalPolicyInfo: load user
10/17/2016 16:08:10 INFO 8392:4 RollingLog : Request: failed get target info.
10/17/2016 16:08:10 INFO 8392:1 RollingLog : PolicySync: failed request
10/17/2016 16:08:10 INFO 8392:1 RollingLog : Exit PolicySync.exe with code -3
Info shown in Policysync.log:
Mon, 17 Oct 2016 16:08:10 GetLdapInfo: ldapwhoami.exe failed - err=-2147463168
Mon, 17 Oct 2016 16:08:10 GetLdapInfo: use cached logon info
Mon, 17 Oct 2016 16:08:10 GetLdapInfo: not a valid ldapinfo, return E_FAIL
Open CMD window, run ldapwhoami.exe (located at C:\Program Files (x86)\LANDesk\LDClient)
In the output, there are special characters in the OU name.
In my case, the special character was '/'
Note: There is no limitation for OU name in the domain controller, this is an unsupported character by Ivanti EPM.
Change the OU name to not contain any special characters.