What Does "No Recipient Specified for this message" Mean?

Version 5

    Problem:

    What does "No Recipient Specified for this message" mean in my outbound mail logs/event viewer for mail manager?

     

    Solution:

    If you see the error "No Recipient Specified for this message" in your outbound mail logs/server event viewer, there is an outbound message queued to be sent and the recipient is a Console user, but their user record does not have an email address. See the previous lines in the log to determine which user is being referred to and then edit their record from within Administration.

    Another way around this is to run the following select statement against the database and edit this user in the console to add an email address for the users found in the SQL results.

     

    SELECT * FROM TPS_USER WHERE TPS_EMAIL_ADDRESS IS NULL AND TPS_DELETED = 0

     

    Note: Another way to avoid seeing these errors is to remove the failed messages by using the standard set of mail archiving scripts.

     

    Environment

    LANDesk Service Desk 7.1 to 7.3.1