How to manually move blocked applications to the trusted file list

Version 8

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Description

    If you are using the whitelist blocking mode right now, there will potentially be some applications that end up getting blocked that you would like to use.

     

    The following details how to allow this action and to learn it globally.

     

    Detailed Steps

     

    1. Right-click the EPS tray icon on the managed device
    2. Go to Detailed Activity
    3. Right click the blocked program and select Learn globally.

     

    The executable will be added to the trusted file list.

    11.png

     

    Once you complete above step, you can check the Trusted File List on the managed device, make sure the programs in Global Scope right now.

    22.png

     

    You can also complete the above action from the Core Server.

     

    Go to Security Activity--Application Control--Activity

     

    Right click the device which occur the program blocked operation, select Allow action, the programs will be added to the trusted file list.

    33.png