If you are using the whitelist blocking mode right now, there will potentially be some applications that end up getting blocked that you would like to use.
The following details how to allow this action and to learn it globally.
- Right-click the EPS tray icon on the managed device
- Go to Detailed Activity
- Right click the blocked program and select Learn globally.
The executable will be added to the trusted file list.
Once you complete above step, you can check the Trusted File List on the managed device, make sure the programs in Global Scope right now.
You can also complete the above action from the Core Server.
Go to Security Activity--Application Control--Activity
Right click the device which occur the program blocked operation, select Allow action, the programs will be added to the trusted file list.